Terms and Conditions

TERMS AND CONDITIONS

ONLINE STORE WWW.LANOMEBLE.PL

EFFECTIVE FROM 11 JULY 2025

Owner / Seller:

“LANO MEBLE” Siwik Cezary, Tyble 63a, 98-420 Sokolniki, Tax Identification Number (NIP): 6190013551, Statistical Number (REGON): 100363308, registered in the Central Register and Information on Economic Activity (CEIDG) maintained by the minister competent for economic affairs.

Customer Service:

tel. 62-72-72-322

biuro@lanomeble.pl

Definitions

The terms used in these Terms & Conditions mean:

Business Days – days from Monday to Friday, excluding public holidays;
Digital Services Act / DSA – Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act);
Client – an entity purchasing a Product via the Online Store, concluding a Sales Contract or using an Electronic Service in accordance with the Terms & Conditions, which has legal capacity sufficient to effectively perform a given act within the Online Store.
Civil Code – the Act of 23 April 1964 (consolidated text: Journal of Laws of 2020, item 1740, as amended).
Consumer – a natural person performing with an entrepreneur a legal act not directly connected with that person’s business or professional activity;
Account – the part of the Online Store assigned to a given Client, through which the Client may perform certain actions within the Online Store. The Client gains access to the Account by means of a Login and associated Password. The Client logs in to the Account after registering in the Online Store.
Basket – an Electronic Service made available to the Client within the Online Store, in particular enabling easy placement of an Order for a selected number of Products, presenting a summary of the Price of individual Products and the total Price for all Products, as well as the total value of the Order.
Newsletter – an electronic service consisting in the possibility of receiving from the Seller commercial information in the form of messages sent to the e-mail address provided by the Client. For this purpose, a valid e-mail address must be provided or the appropriate box in the registration form or Order form activated;
Product – a movable item available in the Online Store being the subject of a Sales Contract between the Client and the Seller.
Entrepreneur – a Client, not being a Consumer, who concludes a Sales Contract or a Service Contract with the Seller for a purpose directly or indirectly connected with business or professional activity;
Terms & Conditions – this document.
Seller – “LANO MEBLE” Siwik Cezary, Tyble 63a, 98-420 Sokolniki, NIP: 6190013551, REGON: 100363308, e-mail: biuro@lanomeble.pl.
Sales Contract – a contract of sale within the meaning of the provisions of the Civil Code, concerning a Product, concluded or entered into between the Client and the Seller via the Online Store;
Services – services provided by the Seller to Clients by electronic means within the meaning of the Act of 18 July 2002 on the provision of services by electronic means;
Digital Service – a service enabling the Consumer to: - create, process, store or access data in digital form; - share data in digital form that has been transmitted or generated by the Consumer or other users of that service; - other forms of interaction by means of data.
Consumer Rights Act – the Act of 30 May 2014 on consumer rights.
Digital Content – data produced and supplied in digital form.
Order – the Client’s declaration of intent constituting a direct intention to conclude a distance Sales Contract, made using means of distance communication, specifying the Product in respect of which the Client makes an offer to conclude a Sales Contract and the Client’s data necessary for the possible conclusion and performance of the Sales Contract.

General provisions

These Terms & Conditions define the general conditions, the manner of providing services by electronic means, and sales conducted via the Online Store at https://lanomeble.pl/.
The Seller makes these Terms & Conditions available on the Store’s website and may also make them available in the Client’s Account or attach them to e-mail messages containing statements of acceptance of Clients’ offers. Clients may at any time: gain access to the Terms & Conditions, record them, obtain them and reproduce them by printing or saving on a data carrier.
A condition for commencing use of the Store is becoming acquainted with these Terms & Conditions and full acceptance thereof.
Use of the Store is possible provided that the Client’s ICT system meets the following minimum technical requirements: a computer or mobile device with Internet access (with a processor min. 800MHz; 512MB RAM; a graphics card and screen supporting resolution 800x600 and 56 colours); an installed browser Internet Explorer version 10 or later, or the latest versions of browsers (including mobile): Chrome, Firefox, Opera, Safari with JavaScript enabled; possession of a current, active and properly configured e-mail account; the ability to read files in Portable Document Format (pdf).
In the event that the Client uses hardware and software that does not meet the technical requirements specified above, the Seller does not guarantee the proper functioning of the service and reserves that this may have a negative impact on the quality of services provided.
In the case of offering the listed products/services, the Seller informs on product pages and on other information pages of the Store about the functionality of products with digital elements, digital content or digital services. Furthermore, the Seller informs about the technical measures of their protection, as well as about compatibility and interoperability of products with digital elements, digital content or digital services, where relevant.
The Seller informs that the public nature of the Internet and the use of services provided electronically may involve the risk of unauthorised persons obtaining and modifying Clients’ data, therefore Clients should use appropriate technical measures to minimise the above threats, e.g. antivirus software.
The Client is obliged to:

provide only true, up-to-date and all necessary data at registration and when placing an order within the Online Store, as well as promptly update them.
use the services made available by the Seller in a manner not disrupting the functioning of the Seller, the Online Store and other Clients;
use the services made available by the Seller in a manner compliant with the provisions of law and the Terms & Conditions.
not provide unlawful content.

Electronic services provided

Services are provided by the Seller free of charge, 24 hours a day, 7 days a week.
Via the Online Store, the Service Provider provides the following Electronic Services to Clients:

User Account.

Basket.

Newsletter.

Placing orders and concluding Sales Contracts, under the rules set out in these Terms & Conditions.

User Account. Creating an account in the Store is done by completing and sending, via the Store’s automatic mechanism, the registration form. Upon sending the registration form, a contract for maintaining an account in the Store is concluded between the Client and the Seller.
The Electronic Service Account is provided free of charge for an indefinite period. The Client may, at any time and without stating a reason, delete the Account (resign from the Account) by sending an appropriate request to the Seller, in particular via e-mail to: biuro@lanomeble.pl.
The Seller may refuse to register an Account if the Client breaches the provisions of II. sec. 8 of the Terms & Conditions.
The Basket is an electronic service that starts when the Client adds the first Product to the Basket. The Basket is one-off in nature, is provided free of charge and ends when the Client places or ceases to place an Order. Depending on available functionalities, the Basket may remember information about Products selected by the Client even after the browser session ends, but it does not guarantee product availability.
The contract for the provision of an Electronic Service consisting in enabling the placement of an Order in the Store is concluded for a fixed term and is terminated when the Order is placed or when the Client ceases to place it.
To order the newsletter, the appropriate newsletter activation field in the registration form or another form made available by the Seller on the Store’s website should be used.
A condition for correctly ordering the newsletter is providing the Client’s e-mail address. Providing this data is voluntary, but necessary in order to receive the newsletter.
Unsubscribing from the newsletter subscriber list can be done without giving a reason and at any time, using the Store’s functionality or the deactivation link contained in the newsletter message, as well as by sending the Client’s statement on this matter to the Seller, e.g. in an e-mail or letter.
The contract for the provision of the Newsletter service is concluded for an indefinite period and is terminated when the Client submits a request to remove their e-mail address from the Newsletter subscription or unsubscribes via the link contained in the message sent as part of the Newsletter service.
The Seller has the right to organise occasional competitions and promotions, the terms of which will each time be provided on the Store’s website. Promotions in the Online Store are not combinable unless the regulations of a given promotion provide otherwise.
The Client may terminate the Service Provision Agreement at any time. The Client’s notice of termination of the Service Provision Agreement may be submitted, in particular, by sending its content, e.g. via e-mail to: biuro@lanomeble.pl.
The Seller may terminate the Service Provision Agreement for the following important reasons:

a) the manner of using the Electronic Services is contrary to the regulations as well as to the rules and purpose of the Online Store’s functioning;

b) the Client’s activity is contrary to applicable moral standards, incites violence or the commission of a crime, and also infringes the rights of third parties;

c) the Client provides unlawful content or breaches the provisions of II sec. 8 of the Terms & Conditions;

The notice of termination of the Service Provision Agreement submitted by the Seller will be sent to the e-mail address provided by the Client.
The notice period for termination of the Service Provision Agreement for each party is 14 days. Termination of the Service Provision Agreement by either party is equivalent to deletion of the Account.
Complaints related to the provision of Electronic Services by the Seller may be submitted via e-mail to: reklamacje@lanomeble.pl.

Orders/ Sales Contract

The information presented in the Online Store constitutes only an invitation to conclude a contract within the meaning of Article 71 of the Civil Code, addressed by the Seller to Clients, and not an offer within the meaning of the provisions of the Civil Code.
The Client may place an Order for Products from the Store:

online via the Store’s website,

via e-mail by sending a message to the address: biuro@lanomeble.pl,

by telephone at the numbers: 602453441, 515903902, 627945208.

The condition for processing an Order is the prior correct completion of the Order Form, including providing all necessary information marked with the symbol *, located on the Store’s website, and providing Client data in the form of: first name and surname, correspondence address, delivery address of the Order, telephone number and e-mail address. The obligation to provide the above data also applies to Orders placed via e-mail and by telephone.
After placing an Order, the Seller shall promptly confirm its receipt to the Client within two Business Days by e-mail to the address indicated by the Client, containing all essential elements of the Order, including the Seller’s statement of receipt thereof. An Order placed by the Client with the Seller constitutes an offer to conclude a Sales Contract for the Products covered by the Order.
The Client may make changes to the Order or cancel it until the Seller confirms acceptance of the Order for fulfilment.
If it is not possible to confirm the Order due to the Client’s fault, in particular as a result of providing incorrect contact details, the Order shall be cancelled by the Seller within 3 Business Days from the date of placing the Order.
The Seller shall inform the Client of the acceptance of the Order for fulfilment by sending an appropriate e-mail message to the address provided by the Client when placing the Order. At the moment of receipt of such message, a Sales Contract is concluded between the Client and the Seller.
The Sales Contract is concluded in the Polish language.
In the event of inability to perform the service and in other situations provided for by law, the relevant provisions of the Civil Code may apply, in particular concerning the obligation of immediate return of the performance to the Consumer.

Prices and Payments

The prices indicated on the Store’s website next to a given Product are gross prices expressed in Polish zloty and include VAT, but do not include the costs of Delivery of the Product and the chosen form of payment.
The Seller provides the following forms of payment:

Cash on delivery, payable in cash to the courier upon receipt of the Order.

Payment by traditional bank transfer to the Seller’s bank account:

“Lano Meble” Siwik Cezary

Tyble 43C, 98-420 Sokolniki

Bank: Powszechna Kasa Oszczędności Bank Polski

Bank account number: 63 1020 4564 0000 5802 0063 0525.

Transfer to the account – after placing the Order, on the confirmation page a “print transfer form” button will appear. The Buyer may directly print the completed transfer slip from this location or fill in the slip manually by copying the transfer data from the screen and taking it to any payment acceptance point.

using an external payment system PayPal/PayU/Autopay.

PayPo.

Klarna “Pay in 30 days”.

Blik.

Google Pay.

Payment in instalments, which takes place in whole or in part from credit granted by: - Santander Consumer Bank S.A. with its registered office in Wrocław (54-202), ul. Legnicka 47B, entered in the register of entrepreneurs of the National Court Register kept by the District Court for Wrocław-Fabryczna in Wrocław, 6th Commercial Division of the National Court Register under number KRS 0000040562, NIP 5272046102, REGON 012736938; - Alior Bank S.A. with its registered office in Warsaw (02-232), ul. Łopuszańska 38D, entered in the register of entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, 14th Commercial Division of the National Court Register under number KRS 0000305178, NIP 1070010731, REGON 141387142; - mBank S.A. with its registered office in Warsaw (00-850), ul. Prosta 18, entered in the register of entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register under number KRS 0000025237, NIP 5260215088, REGON 001254524.

Within the instalment system the Client may use the following payment options:

The eRaty instalment system offered by Santander Consumer Bank S.A. with its registered office in Wrocław, detailed terms of use of the above services are available on the website of the credit institution: https://www.santanderconsumer.pl/;

The eRaty instalment system offered by mBank S.A. with its registered office in Warsaw, detailed terms of use of the above services are available on the website of the credit institution: https://www.mbank.pl/;

The eRaty instalment system offered by Alior Bank S.A. with its registered office in Warsaw, detailed terms of use of the above services are available on the website of the credit institution: https://www.credit-agricole.pl/.

The Seller declares that on the basis of agreements concluded with Santander Consumer Bank S.A. with its registered office in Wrocław and mBank S.A. with its registered office in Warsaw, he is authorised to perform legal acts related to the conclusion/amendment of credit agreements for the purchase of goods and services.
The Client may make electronic payment in the manner each time available on the Store’s website.
When making a payment, the Client shall be informed directly before making it of the amount to be paid, the possible methods of carrying it out, and the data of the operator handling the payment, if such is available in a given service. The detailed regulations of making payments via operators of electronic payments are available on the website of the given operator.
The Client simultaneously authorises the Seller to issue a VAT invoice without the recipient’s signature in electronic form (or another accounting document evidencing the sale in electronic form).

Order Fulfilment

The Order fulfilment time is 21 Business Days from the date of confirmation by the Seller of acceptance of the Order for fulfilment. In the case of the Client using instalment payment options, the Order fulfilment period shall be calculated from the date of conclusion by the Buyer of an agreement with the entities referred to in Section V(2)(i).
In the case of Products not held in the Seller’s warehouse, their fulfilment time may be extended up to 30 Business Days, depending on the delivery time of such Products by suppliers, of which the Client shall be informed by e-mail.
If the procurement of the Products ordered by the Client requires more than 30 Business Days, the Client shall be informed of this fact and of the planned delivery date by e-mail to the address provided by the Client.
In the case of the Client choosing payment by bank transfer, the Order fulfilment time shall be calculated from the date on which the funds are credited to the bank account.
In the case of the Client choosing payment via PayU, PayPal, Autopay S.A. time, the Order fulfilment time shall be calculated from the date of payment with a confirmed status of the operation as successfully completed.

Delivery

Delivery of Products takes place to the address indicated by the Client during the placement of the Order. Delivery is made within the territory of the Republic of Poland and the countries of the European Union.
The available methods of Product delivery are presented to the Client on the Online Store’s website, as well as at the time the Client places the Order.
The available methods of delivery may depend on the chosen method of payment or the Product, they may change when several Orders are placed simultaneously, in particular due to the Products or Additional Services included therein.
The Seller provides the following methods of delivery or collection of the Order:
Personal collection – the place and date of collection are indicated during the Order placement via the Order Form;

Courier shipment, cash-on-delivery courier shipment;

The Seller’s own transport – applicable to Orders including beds ordered with or without mattresses, furniture, and sofas;

Transport by an external transport company – in the case of foreign Orders to: the Czech Republic, Slovakia, Germany, Belgium, the Netherlands, the United Kingdom, Austria, Croatia, Denmark, Estonia, Finland, France, Greece, Spain, Lithuania, Luxembourg, Latvia, Malta, or Portugal.
Any delivery costs are indicated during the placement of the Order. They depend on the delivery method and payment method chosen by the Client. Delivery costs are also indicated on the Store’s website in the “Delivery” section.
The courier delivers the Order to the address indicated by the Client in the form.
The Order should be delivered to the Client no later than seven Business Days from the date on which it was dispatched by the Seller.
If the Client has chosen bank transfer as the payment method, the Order is dispatched only after the Client’s payment has been credited to the Seller’s account.
In the case of the Client choosing payment via PayU / PayPal / Autopay, the Product will be dispatched after the payment has been made with a confirmed status of the operation as successfully completed.
In the case of the Client choosing the instalment payment method – from the date on which the Seller’s bank account is credited with funds from the loan granted to the Client.
Delivery of the Product does not include bringing the Product into the flat.
The Product is delivered from Monday to Sunday between 6 a.m. and 11 p.m.
The Client is obliged to check whether the parcel or its packaging has any visible damage. In the event that any damage is found, the Buyer is obliged to draw up a damage report in the presence of the courier.
The risk of accidental loss of or damage to the item passes to the Consumer upon its delivery to the Consumer.

Right of Withdrawal from the Contract

Subject to section 15 below, a Consumer who has concluded a distance contract may withdraw from it without giving any reason and without incurring any costs other than those provided for by law, within 14 days from the date referred to in section 7 of these Terms & Conditions.
The Seller, however, extends this period to 60 days. The right of withdrawal therefore expires 60 days after receipt of the Order (Contractual right of withdrawal).
To meet the deadline it is sufficient for the Consumer to submit a statement to the Seller before its expiry. The Consumer may make any unequivocal statement informing of their withdrawal from the Sales Contract. The statement of withdrawal from a distance contract may be submitted, for example, in writing to the following address:

by letter to the address: Tyble 43, 98-420 Sokolniki;

in electronic form via e-mail to the address: reklamacje@lanomeble.pl.

The Consumer may use the model withdrawal form set out in Annex No. 1 to the Terms & Conditions, but this is not obligatory.
If the Consumer chooses the electronic form of withdrawal from the Sales Contract, the Seller is obliged to send the Consumer confirmation of receipt of the statement of withdrawal from the distance contract.
In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded.
The period for withdrawal from the Sales Contract begins from the day on which the Consumer or a third party indicated by the Consumer, other than the carrier, takes possession of the Product, and in the case of a Sales Contract which:

covers multiple Products which are delivered separately, in batches or in parts – from the day of taking possession of the last Product, batch or part; or

provides for regular delivery of Products over a specified period – from the day of taking possession of the first of the Products.

In the case of other distance contracts, the period begins on the date of conclusion of the given contract.

The Seller is obliged to reimburse the Consumer immediately, and no later than within 14 days from the date of receipt of the Consumer’s statement of withdrawal from the contract, all payments made by the Consumer, including the costs of delivery of the Product (except for additional costs resulting from the Client’s choice of a delivery method other than the cheapest ordinary delivery method available in the Online Store). If the Consumer chose a delivery method other than the cheapest ordinary delivery method available in the Online Store, the Seller is not obliged to reimburse the Consumer for the additional costs incurred exceeding the cost of the cheapest ordinary delivery method.
The Seller shall reimburse the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to another method of reimbursement which does not involve any costs for the Consumer. If the Seller has not offered to collect the Product from the Consumer, the Seller may withhold the reimbursement until receipt of the Product or until the Consumer provides proof of having returned the Product, whichever occurs first.
The Consumer is obliged to return the Product to the Seller without delay to the address: Tyble 43, 98-420 Sokolniki, no later than within 14 days from the day on which they withdrew from the contract, or hand it over to a person authorised by the Seller to collect it, unless the Seller has offered to collect the Product themselves. To meet the deadline, it is sufficient to return the Product before the expiry. The returned Product should be securely packed and the parcel clearly marked with "RETURN" in a visible place.
The direct costs of returning the Product are borne by the Buyer, and the amount of such costs depends on the dimensions of the returned Product.
The Consumer is liable for any reduction in the value of the Product resulting from the use of the Product beyond what is necessary to establish the nature, characteristics and functioning of the Product.
The Consumer loses the Contractual right of withdrawal if they use the Product in a way that goes beyond what is necessary to establish its nature, characteristics and functioning.
The provisions concerning the Consumer set out in this paragraph shall also apply to contracts concluded from that date with Clients who are natural persons concluding a contract directly related to their business activity, where it follows from the content of such contracts that they do not have a professional character for them. In order to determine whether such a Client has consumer rights in specific circumstances, it is necessary to verify whether the concluded contract has a professional character on the basis of the entry of that entrepreneur in the Central Register and Information on Economic Activity of the Republic of Poland.
[EXCLUSIONS OF THE RIGHT OF WITHDRAWAL] The right of withdrawal from a distance contract does not apply to the Consumer with regard to contracts:

in which the subject matter is a non-prefabricated Product, manufactured according to the Consumer’s specification or serving to satisfy their individual needs.

a Product delivered in sealed packaging, which cannot be returned after opening due to health protection or hygiene reasons, if the packaging was opened after delivery,

Products which, due to their nature, become inseparably connected with other items after delivery.

The following are in particular not subject to return: a prefabricated product, i.e. made to the Buyer’s individual order (including, among others, continental beds, a mattress of non-standard dimensions. A standard mattress means size: 80x200, 90x200, 100x200, 120x200, 140x200, 160x200, 180x200.) a Product delivered in sealed packaging which, after opening, cannot be returned for reasons of health protection or hygiene (including, among others, mattresses that have been unpacked from their original protective packaging).

Complaints procedure

With regard to sales contracts, the provisions set out in the Consumer Rights Act (Chapter 5A) shall apply.

in writing to the address: Tyble 43, 98-420 Sokolniki;

in electronic form via e-mail to the address: reklamacje@lanomeble.pl.

The notification should contain the Client’s details (name, surname, address, contact number), proof of purchase of the Product from the Seller, a description of the reported reservations together with an indication that the Client is making the notification under the warranty.
The Seller shall respond to the complaint within 14 days from its receipt. If the Seller does not respond within this period, the complaint shall be deemed accepted.
The Product is in conformity with the contract if, in particular, the following remain in conformity with the contract: its description, type, quantity, quality, completeness and functionality, and in relation to products with digital elements – also compatibility, interoperability and availability of updates, as well as fitness for the particular purpose for which the consumer requires it, of which the consumer informed the Seller at the latest at the time of conclusion of the contract and which the Seller accepted.
Furthermore, for the Product to be considered in conformity with the contract, it must: be suitable for the purposes for which a product of that kind is normally used, taking into account applicable law, technical standards or good practices, be of such quantity and have such features, including durability and safety, and in relation to products with digital elements – also functionality and compatibility, as are typical for a product of that kind and which the consumer may reasonably expect, taking into account the nature of the product and any public statements made by the trader, its legal predecessors or persons acting on their behalf, in particular in advertising or on the label, unless the trader demonstrates that:

they were not aware of the given public statement and, reasonably assessing, could not have been aware of it,

prior to the conclusion of the contract the public statement was corrected under the conditions and in the form in which the public statement was made, or in a comparable manner,

the public statement did not influence the consumer’s decision to conclude the contract.

For the Product to be considered in conformity with the contract, it must also be delivered with the packaging, accessories and instructions which the consumer may reasonably expect, and be of the same quality as the sample or model made available to the consumer by the trader before the conclusion of the contract, and correspond to the description of such sample or model. In relation to products with digital elements, the provisions of Article 43k(3) and (4) and Article 43l(4) of the Consumer Rights Act apply accordingly.
The Seller shall not be liable for the lack of conformity of the Product with the contract as referred to above, if the consumer, at the latest at the time of conclusion of the contract, was expressly informed that a specific feature of the goods deviates from the requirements of conformity with the contract set out in sections 6 and 7 above, and expressly and separately accepted the lack of that specific feature of the Product.
If the Product is not in conformity with the contract, the consumer may request its repair or replacement. The Seller shall carry out the repair or replacement within a reasonable time from the moment when they were informed by the consumer of the lack of conformity with the contract, and without undue inconvenience to the consumer, taking into account the nature of the Product and the purpose for which the consumer acquired it. The costs of repair or replacement, including in particular postage, transport, labour and materials, shall be borne by the Seller.
The Consumer shall make the Product subject to repair or replacement available to the Seller. The trader shall collect the goods from the consumer at its own expense. The consumer is not obliged to pay for ordinary use of the goods subsequently replaced.
If the Product is not in conformity with the contract, the consumer may submit a declaration of price reduction or withdrawal from the contract where:

the Seller has refused to bring the Product into conformity with the contract in accordance with Article 43d(2) of the Consumer Rights Act;

the Seller has not brought the Product into conformity with the contract in accordance with Article 43d(4–6) of the Consumer Rights Act;

the lack of conformity of the Product with the contract persists despite the Seller’s attempt to bring the Product into conformity with the contract;

the lack of conformity of the Product with the contract is so significant as to justify a price reduction or withdrawal from the contract without first resorting to the protective measures referred to in Article 43d of the Consumer Rights Act;

it is clear from the Seller’s statement or the circumstances that the goods will not be brought into conformity with the contract within a reasonable time or without undue inconvenience to the consumer.

The reduced price must be in such proportion to the price under the contract as the value of the non-conforming Product bears to the value of a conforming Product.
The Seller shall reimburse the consumer the amounts due as a result of exercising the right to a price reduction immediately, and no later than 14 days from the date of receipt of the consumer’s declaration of a price reduction.
In the event of withdrawal from the contract, the consumer shall immediately return the Product to the Seller at the Seller’s expense. The Seller shall reimburse the consumer the price immediately, and no later than 14 days from the date of receipt of the Product or proof of its return.
The Consumer may not withdraw from the contract if the lack of conformity of the Product with the contract is insignificant. It is presumed that the lack of conformity of the Product with the contract is significant.
The Seller is liable for the lack of conformity of the Product with the contract existing at the time of its delivery and disclosed within two years from that time, unless the period of usability of the Product, specified by the trader, its legal predecessors or persons acting on their behalf, is longer.
It is presumed that the lack of conformity of the Product with the contract which became apparent before the expiry of two years from the time of delivery of the Product existed at the time of delivery, unless proven otherwise or unless this presumption is incompatible with the nature of the Product or the nature of the lack of conformity of the Product with the contract.
The provisions concerning the Consumer set out in this chapter shall also apply to contracts concluded from that date with Clients who are natural persons concluding a contract directly related to their business activity, where it follows from the content of such contracts that they do not have a professional character for them. To determine whether such a Client has consumer rights in specific circumstances, it is necessary to verify whether the concluded contract has a professional character on the basis of the entry of that entrepreneur in the Central Register and Information on Economic Activity of the Republic of Poland.
The Seller complies with the provisions of Chapter 5B of the Consumer Rights Act with regard to contracts for the supply of digital content or a digital service. The Seller is liable for the lack of conformity of digital content or a digital service supplied continuously, which occurred or became apparent during the period in which they were to be supplied under the contract. This period may not be shorter than two years from the time of delivery of goods with digital elements. It is presumed that the lack of conformity of digital content or a digital service with the contract occurred during this period if it became apparent during this period.

Guarantee

All Products sold via the Store are covered by a 24-month quality guarantee of the Seller. The guarantee period is calculated from the date the Product is handed over to the Client.
If physical defects of the Product become apparent during the guarantee period, the Seller undertakes to repair the Product or replace it with a new one within 21 Business Days from the date the defect was reported by the Client. The choice of the method of remedying the defect rests with the Seller.
If, in the Seller’s assessment, repair of the Product or replacement with a new one is impossible or would involve excessive costs, the Seller shall reimburse the Client the price paid for the Product.
If the Client reports a defect of the Product under the guarantee, the Seller shall collect the Product at its own expense or repair the Product at the place where the Product is located. The Seller chooses the method of remedying the defect and the place of repair.
A report of a physical defect of the Product under the guarantee must be made within 14 days of discovering the defect. The report should be made:

in writing to the address: Tyble 43, 98-420 Sokolniki;

in electronic form via e-mail to the address: reklamacje@lanomeble.pl.

The report should contain the Client’s details (name, surname, address, contact number), proof of purchase of the Product from the Seller, a description of the reported reservations together with an indication that the Buyer is making the report under the guarantee.
The granting of a guarantee by the Seller for the Product in no way excludes, limits or suspends the Buyer’s rights arising from the statutory warranty for defects of the item sold.
Liability under the guarantee covers only defects arising from causes inherent in the sold Product.
The guarantee does not cover:

- defects, mechanical damage, shortages that could have been noticed upon delivery;

- damage arising from improper use, assembly carried out by the Buyer or transport carried out by the Buyer on their own;

- damage resulting from improper maintenance of furniture (effects of moisture, temperature, breakage of elements);

- damage resulting from alteration or repair of furniture carried out by the Buyer or at their request;

- colour changes caused by oxidation and exposure of pine to sunlight; in the case of white furniture, discolouration caused by the natural structure of pine wood (change in colour, knots and grain) may occur. Wood is a natural product, the grain, structure and colour of which are subject to variations depending on growth, location and climate. Moreover, the shade of the surface colour of wood changes over time as a result of light and heat. This natural ageing process affects all types of wood to a greater or lesser extent. Wood is not resistant to light;

- the action of sunlight, including diffused daylight indoors, contributes most to the change of colour. The degree of colour shade change depends not only on the passage of time, but also on the location of the furniture;

- defects related to improper storage of the Product, i.e. incorrect temperature, humidity or maintenance with inappropriate agents;

- where the reason for the price reduction is a defect of the Product known to the Buyer at the time of purchase;

- differences in the appearance of the furniture that may result from computer settings;

- differences in colours, arrangement of knots and grain;

- natural “flaws” and knots occurring in the wood structure, deliberately preserved in the furniture-making process to emphasise their authenticity and natural beauty;

- differences in the dimensions of mattresses related to the properties of the materials from which they are made, up to 2 cm;

- non-visible elements such as: the frame, drawer bottoms, support board for the frame, etc., are not painted like the rest of the bed;

- cracks caused by dynamic screwing in of screws or screwing them in near the edges of the furniture;

- blue stain of wooden elements – this is a natural colour change of wood that was felled in the forest and, due to lying for some time in log form, has turned bluish. Blue stain does not adversely affect human health either during the use of such wood or during its processing. The colouring absolutely does not affect the strength of the element.

Out-of-Court Complaint Handling and Redress

The Seller informs about the possibility of using out-of-court methods of handling complaints and pursuing claims. The use of such methods is voluntary and may take place only if both parties to the dispute agree.
Detailed information regarding consumer dispute resolution, including the possibility for the Consumer to use out-of-court complaint handling and claim enforcement procedures, as well as the rules of access to these procedures, is available at the offices and on the websites of district (municipal) consumer ombudsmen, provincial inspectorates of the Trade Inspection, and at the following internet address:

https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php

A Client who is a Consumer has the right to the following exemplary options of using out-of-court complaint handling and claim enforcement: (1) an application for dispute resolution to a permanent consumer arbitration court; (2) an application for out-of-court dispute resolution to the provincial inspector of the Trade Inspection.
In the event of a consumer problem, useful advice can be found on the “Your Europe” website https://europa.eu/youreurope/citizens/consumers/.

User content/ DSA

The Client is prohibited from providing unlawful content. The Seller’s contact point enabling direct communication for the purposes of Regulation (EU) 2022/2065 on a Single Market for Digital Services and amending Directive 2000/31/EC (DSA – Digital Services Act) is: e-mail address biuro@lanomeble.pl. Communication may take place in the Polish language.
In terms of posting and sharing content, the Client disseminates such content voluntarily. The posted content does not represent the views of the Seller and should not be associated with its activity. The Seller is not the provider of the content, but merely the entity that provides the appropriate ICT resources for this purpose.

Reviews in the Online Store

A Client of the Online Store has the option to voluntarily and free of charge submit a review concerning purchases made in the Online Store. The subject of the review may also include an assessment, a photograph or a description of the purchased product in the Online Store.
After purchases have been made in the Online Store, the Seller provides the data necessary to create an e-mail invitation to the company handling the survey process. The sending of surveys and the collection of reviews in the forms is carried out entirely by TrustMate SA with its registered office at Bartoszowicka 3, 51-641 Wrocław. TrustMate SA sends the Client an e-mail message with a request to submit a review together with a link to an online form enabling its submission – the online form allows responses to the Seller’s questions regarding the purchases, their evaluation, the addition of the Client’s own description of the review, and a photograph of the purchased product. If no review is submitted after receipt of the first invitation to submit a review, TrustMate may resend the invitation.
A review may only be submitted by a Client who has made purchases in the Seller’s Online Store.
Reviews submitted by the Client are published by the Seller in the Online Store and on the TrustMate.io profile.
Submitting a review may not be used by the Client for unlawful activities, in particular for acts constituting unfair competition against the Seller, or actions infringing personal rights, intellectual property rights or other rights of the Seller or third parties.
A review may only be submitted for products actually purchased in the Seller’s Online Store. It is prohibited to conclude fictitious/sham sales contracts for the purpose of submitting a review. The author of a review may not be the Seller or its employees, regardless of the basis of employment.
A review submitted may be deleted by its author at any time.

Client Who Is Not a Consumer

This chapter of the Terms & Conditions and all the provisions below apply to a Client who is not a Consumer, who concludes a contract directly related to their business or professional activity.
The Seller’s liability under the statutory warranty for the Product towards a Client who is not a Consumer is excluded.
In the case of Clients who are not Consumers, the Seller has the right to limit the available methods of payment, including requiring advance payment in whole or in part, regardless of the method of payment chosen by the Client in the Order Form and the fact of concluding a Sales Contract.
Products that are the subject of a Sales Contract concluded with a Client who is not a Consumer remain the property of the Seller until the price and delivery costs under the Sales Contract have been paid.
Upon the Seller handing over the Product to the carrier, the benefits and burdens related to the item, as well as the risk of accidental loss or damage to the item, pass to the Client. In such a case, the Seller is not liable for the loss, shortage or damage of the Product occurring from the moment of its acceptance for transport until its delivery to the Client, nor for delay in the delivery of the shipment.
If the Product is sent to the Client via a carrier, a Client who is not a Consumer is obliged to examine the shipment at the time and in the manner customary for shipments of this kind. If they find that during transport there has been a shortage or damage to the Product, they are obliged to take all necessary steps to establish the carrier’s liability.
A Client who is not a Consumer may terminate the contract for the provision of an Electronic Service with immediate effect and without giving reasons by sending the Client an appropriate statement.
The Seller’s liability towards a Client who is not a Consumer, regardless of its legal basis, is limited – both within a single claim and for all claims in total – to the amount of the price paid and the delivery costs under the Sales Contract. The Seller is liable towards a Client who is not a Consumer only for typical damages foreseeable at the time of conclusion of the contract and is not liable for lost profits towards a Client who is not a Consumer.
Any disputes arising between the Seller and a Client who is not a Consumer shall be submitted to the court competent for the Seller’s registered office.

Force Majeure Clause (Force majeure)

Neither party shall be liable for the non-performance of any of its obligations if such non-performance is caused by an unforeseeable event beyond its control or an incident of force majeure, including, among others, war, epidemic, flood, fire, storm, shortage of raw materials, transport strike, partial or total strike, or blockade. The party affected by such events must immediately notify the other party, no later than 14 calendar days after the occurrence of the said event.
The parties agree to make joint efforts to fulfil the obligation as far as possible during the persistence of such events.
This clause in no way limits consumer rights.

Personal data protection

The personal data provided by Clients are collected and processed by the Seller in accordance with applicable law and the Privacy Policy.
The Seller applies appropriate technical and organisational measures to ensure the protection of processed personal data.
Additional explanations regarding the protection of personal data are contained in the “Privacy Policy and cookies” section available on the Website.

WCAG

Strona internetowa jest(częściowo) zgodna ze standardem WCAG 2.1 na poziomie AA. Dostosowanie do kryteriów WCAG wynika z normy europejskiej EN 301 549, wdrożonej ustawą z dnia 26 kwietnia 2024 r. o zapewnianiu spełniania wymagań dostępności niektórych produktów i usług przez podmioty gospodarcze

Final Provisions

The law applicable to contracts with Clients is Polish law. The United Nations Convention on Contracts for the International Sale of Goods, concluded in Vienna on 11 April 1980, shall not apply.
The choice of Polish law as applicable does not deprive Clients who are Consumers of the protection afforded to them under the law applicable in their place of habitual residence within the EU.
In matters not regulated by these Terms & Conditions, the provisions of Polish law shall apply.
Each Client shall be informed of any amendments to these Terms & Conditions by means of information posted on the homepage of the Online Store together with the date of entry into force. Clients holding an Account shall additionally be informed of the amendments at the e-mail address they provided. The date of entry into force of the amendments shall not be earlier than 14 days from the date of their announcement. If a Client holding an Account does not accept the new content of the Terms & Conditions, they are obliged to notify the Seller of this fact within 14 days from the date of being informed of the amendment. Notification to the Seller of non-acceptance of the new content of the Terms & Conditions shall result in termination of the Agreement.

11.07.2025 r.

MODEL WITHDRAWAL FORM

(this form should be completed and returned only if you wish to withdraw from the contract)

To:

LANO MEBLE’’ Siwik Cezary, Tyble 63a, 98-420 Sokolniki Tyble 43, 98-420 Sokolniki;
e-mail: reklamacje@lanomeble.pl.

I/We (*) hereby give notice (*) of my/our withdrawal from the sales contract for the following products (*) the contract for the supply of the following products/ for the provision of the following service

Date of conclusion of the contract (*) / of receipt (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is submitted on paper)

Date

(*) Delete as appropriate

Bank account number (if the refund is to be made in this form)

……………………………………………………………………….

Signature of consumer(s) (only if this form is submitted on paper):

………………………………………………………………………………………………